How to complain

We’re here to help!

We pride ourselves on providing the best possible service but sometimes things can go wrong. If you’d like to complain, our dedicated team is here to listen to your concerns and act as soon as possible.

We’ll always try to resolve your complaint as quickly as possible, investigating and providing a resolution. If we are unable to resolve your complaint within 8 weeks from when we receive it, we’ll provide you an update on why there has been a delay. You may then be eligible to pass your complaint to the Financial Ombudsman Service (FOS).

How to get in touch

By email: compliance@cignpost.com

By post: The Stables, Peper Harow, Godalming, England, GU8 6BQ.

If you are not happy with the resolution

If you wish to refer your complaint to the Financial Ombudsman Service, you must do so within 6 months of our final resolution You can find more information on their website.

By post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

By Phone: 0300 123 9123

By email: complaint.info@financial-ombudsman.org.uk

The easiest way to log on a complaint is on their website.